Shipping and Refund Policy

Thank you for shopping at SHAKEPISTON.


Regarding the shipping and refund policy of this online store (based on the laws of the Republic of Korea)

1. Legal standards for shipping and order cancellation
  • Shipping Deadline Obligation: The seller must take measures to supply the goods within 3 days from the date the consumer places an order (Article 15, Paragraph 1 of the Act).
  • Notification of Inability to Supply: If it is difficult to supply the ordered goods, the seller must immediately notify the consumer of the reason and process a refund within 3 days (Article 15, Paragraph 2 of the Act).
2. Basic regulations for withdrawal of subscription (refunds) (Article 17, Paragraph 1 of the Act)
  • Basic Return Period: Consumers may withdraw their subscription (refund due to change of mind) at any time within 7 days from the date they receive the goods.
3. Criteria for return shipping costs (Article 18 of the Act)
  • Returns due to change of mind: If there is no problem with the product but the consumer cancels the purchase, the return costs are borne by the consumer.
  • In case of discrepancy with labeling/advertisement: If the content of the product is different from the labeling or advertisement, or if the contract was performed differently, the return costs are borne by the seller.
    • In this case, you may withdraw your subscription within 3 months from the date the goods were received, or within 30 days from the date you became aware of the fact.
4. Grounds for restriction on withdrawal of subscription (non-refundable) (Article 17, Paragraph 2 of the Act)
In any of the following cases, you cannot request a refund against the seller's intent. This is a clause to prevent unfair terms that must be explicitly stated when announcing on the shopping mall.
  • If the product is lost or damaged due to reasons attributable to the consumer (However, cases where packaging, etc., is damaged to verify product content are excluded)
  • If the value of the product has decreased significantly due to the consumer's use or partial consumption (e.g., opened cosmetics, signs of wearing clothing)
  • If the value of the product has decreased to the extent that it is difficult to resell over time (e.g., fresh food, seasonal items)
  • If the packaging of a product that can be reproduced is damaged (e.g., CDs, DVDs, books, etc.)
  • Products produced individually according to order (custom-made), etc. where significant and irreparable damage is expected for the seller (limited to cases where the consumer was notified of the withdrawal restriction in advance and provided written consent)

 


[Guide to Returns/Exchanges for Custom-Made and Overseas Shipped Products]
1. Restrictions on withdrawal of subscription (returns/exchanges) for custom-made products
  • SHAKEPISTON's custom-made products are produced individually according to your order.
  • Once production has begun after order verification, cancellation, returns, and exchanges due to a simple change of mind are not possible. (Pursuant to Article 21 of the Enforcement Decree of the Act on the Consumer Protection in Electronic Commerce, etc.)
2. Return policy for overseas purchasers (overseas shipping)
  • In principle, exchanges and returns due to a simple change of mind are not allowed for overseas shipping products.
  • However, returns are possible only in cases of misdelivery or clear defects in production. In such cases, you must directly consult with the SHAKEPISTON Customer Service Center in advance before initiating a return request.
  • If you send a return arbitrarily without prior consultation, it may be returned to you or the refund may be rejected, and the purchaser will bear the incurred costs.
3. Inquiries and Counseling (Direct Inquiry)
  • For inquiries regarding custom-made products and overseas return consultations, please contact SHAKEPISTON directly.
    • Domestic Customer Inquiries: [Phone Number / Inquiry]
    • Overseas Customer Inquiries: [Email Address /]