Shipping policy
Thank you for shopping at the SHAKEPISTON Store.
Regarding the shipping and refund policy of this online store (based on the laws of the Republic of Korea)
1. Legal Standards for Delivery and Order Cancellation
Delivery obligation: The seller must take measures to supply the goods within 3 days from the date the consumer makes the offer (Article 15, Paragraph 1 of the Act).
Notification in Case of Supply Failure: If it is difficult to supply the ordered goods, the reason must be communicated to the consumer immediately, and a refund must be processed within 3 days (Article 15, Paragraph 2 of the Act).
2. Basic Regulations on Withdrawal of Subscription (Refund) (Article 17, Paragraph 1 of the Act)
Standard return period: Consumers may cancel their purchase (refund for change of mind) within 7 days of receiving the product.
3. Criteria for bearing return shipping costs (Article 18 of the Act)
Returns due to a simple change of mind: If there is no defect with the product but the consumer cancels the purchase, the consumer is responsible for the return shipping costs.
If the product differs from the description/advertisement or is not performed in accordance with the contract, the seller shall bear the return shipping cost.
In this case, you may cancel the offer within 3 months from the date you received the product, and within 30 days from the date you became aware of that fact.
4. Reasons for Restriction on Withdrawal of Subscription (Non-refundable) (Article 17, Paragraph 2 of the Act)
In any of the following cases, you may not request a refund against the seller's will. This is a precautionary statement to prevent toxic clauses that must be clearly stated in shopping mall notices.
If the product is lost or damaged due to consumer responsibility (except when packaging is damaged only to check the contents of the product)
If the product’s value has significantly decreased due to use or partial consumption by the consumer (e.g., opened cosmetics, signs of wearing clothing)
If the product's value has diminished over time to the point that resale is difficult (e.g., fresh food, seasonal items)
If the packaging of a reproducible product has been damaged (e.g., CDs, DVDs, books, etc.)
When there is a risk of irreparable damage to the seller, such as for custom-made products (only if the consumer was notified in advance and given written consent to the restriction of withdrawal)
[Custom Order and International Shipping Product Return/Exchange Information]
1. Restrictions on cancellation (return/exchange) of made-to-order products
Shake piston’s custom-made products are made individually according to your order.
Once production has started after order confirmation, cancellations, returns, and exchanges due to a simple change of mind are not possible. (In accordance with Article 21 of the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce, etc.)
2. Return Policy for Overseas Buyers (Overseas Shipping)
For international shipments, exchanges and returns due to a change of mind are generally not accepted.
Returns are accepted only in cases of incorrect delivery or obvious manufacturing defects; in such cases, you must consult with Shake Piston Customer Service directly before requesting a return.
If you send a return without prior consultation, it may be refused or returned, and the buyer will be responsible for any costs incurred.
3. Inquiry and Consultation Information (Direct Inquiry)
For inquiries regarding custom-made products and returns for international shipping, please contact Shake Piston directly.
Domestic Customer Support: [Phone Number / Contact Us]
Overseas Inquiry: [email address /]