Refund policy
For any questions regarding returns, please contact us anytime at shakepistonmc@gmail.com . 
Damage and problem
Please check the item immediately upon receiving the order. If the product is defective, damaged, or if you received the wrong item, please contact us immediately so we can investigate and resolve the issue.
Exceptions/Non-returnable items
Certain product types cannot be returned, including perishable products (food, flowers, plants, etc.), customized products (special order items, personalized products), and personal care products (beauty products, etc.). Also, returns are not accepted for hazardous materials, flammable liquids, gases, etc. Please contact us for any questions or concerns regarding specific items.
Discounted items and gift cards cannot be returned either.
Exchange
The fastest way to receive the desired product is to return the item you received and, after the return is accepted, purchase the item again.
The EU's 14-day contract withdrawal period
Despite the foregoing, if the item has been shipped to the European Union, you have the right to cancel or return the order within 14 days, regardless of the reason, even if there is no valid reason. As described above, the returned item must be in the same condition as when it was received, unused and unworn, and the tags and original packaging must remain undamaged. You also need a receipt or proof of purchase.
Refund
Once we receive and inspect the returned item, we will inform you whether the return has been approved. If approved, a refund will be automatically processed to the original payment method within 10 business days. Please note that it may take time for your transaction bank or credit card issuer to process and publish the refund.
If more than 15 days have passed after the return has been approved, please contact shakepistonmc@gmail.com .
[Custom Order and International Shipping Product Return/Exchange Information]
1. Restrictions on cancellation (return/exchange) of made-to-order products
Shake piston’s custom-made products are made individually according to your order.
Once production has started after order confirmation, cancellations, returns, and exchanges due to a simple change of mind are not possible. (In accordance with Article 21 of the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce, etc.)
2. Return Policy for Overseas Buyers (Overseas Shipping)
For international shipments, exchanges and returns due to a change of mind are generally not accepted.
Returns are accepted only in cases of incorrect delivery or obvious manufacturing defects; in such cases, you must consult with Shake Piston Customer Service directly before requesting a return.
If you send a return without prior consultation, it may be refused or returned, and the buyer will be responsible for any costs incurred.
3. Inquiry and Consultation Information (Direct Inquiry)
For inquiries regarding custom-made products and returns for international shipping, please contact Shake Piston directly.
Domestic Customer Support: [Phone Number / KakaoTalk Channel, etc.]
Overseas Inquiry: [Email Address / Global CS Channel]